4. Refund, Cancellation, Events & Condition Policy
Effective Date: 27 January 2026 |Last Updated: 30 October 2026
These Terms & Conditions, Cancellation and Refund Policy govern participation in events, championships, tournaments, workshops, camps, gaming activities and other programmes organised, managed, promoted or facilitated by RNX Prime Engage LLP (operating under the brand name Prime Engage), hereinafter referred to as "Prime Engage", "we", "us" or "our".
These terms apply to Chess Championships, Rubik's Cube Competitions, esports events, gaming and entertainment activities, workshops, camps and other related offerings.
Event-specific rules, registration conditions, schedules, notices and announcements shall supplement these terms. Where an event-specific condition expressly addresses a particular matter, that condition shall prevail for that event, subject to applicable law.
1. Registration and Eligibility
1.1. Registration is subject to the eligibility criteria, age categories, participation capacity, registration deadlines, applicable fees and rules published for the respective event.
1.2. Registration shall be considered confirmed only after the required information and applicable payment have been received and a registration confirmation has been issued by Prime Engage.
1.3. Prime Engage reserves the right to reject or cancel incomplete, duplicate, fraudulent or ineligible registrations, subject to applicable law and the relevant refund provisions of this policy.
1.4. Participation may be restricted based on age, category, qualification criteria or other event-specific requirements.
2. Accuracy of Information and Parental Authority
2.1. Participants or their parents/guardians must provide accurate, complete and current information during registration.
2.2. Where a participant is below 18 years of age, registration and applicable permissions must be provided by a parent or lawful guardian who is authorised to act on the child's behalf.
2.3. The registering parent/guardian confirms that they are authorised to provide the participant's information and the permissions expressly requested during registration.
2.4. Any material misrepresentation, false information or unauthorised registration may result in cancellation or disqualification, subject to applicable law.
3. Registration Fees, Taxes and Payments
3.1. Applicable registration fees, taxes, convenience fees, processing charges and accepted payment methods shall be displayed on the relevant event page or payment interface before the transaction is completed.
3.2. Payments may be processed through third-party payment service providers, including Razorpay or other authorised payment gateways.
3.3. Prime Engage does not request or require participants to disclose their UPI PIN, card PIN, banking password or other confidential payment credentials.
3.4. Participants are responsible for ensuring that payment details are correct and that payments are completed through authorised payment channels.
4. Event Cancellation, Postponement and Changes
4.1. Prime Engage reserves the right to modify event schedules, venues, formats, rounds, capacity or operational arrangements for reasonable reasons, including venue-related issues, safety requirements, operational constraints, government directions or circumstances beyond its reasonable control.
4.2. In the event of a material change, postponement, relocation or cancellation, Prime Engage shall make reasonable efforts to notify registered participants using the contact information provided during registration.
4.3. If an event is postponed or rescheduled, existing registrations will generally remain valid for the revised date or venue.
4.4. Where an event is cancelled without being rescheduled, Prime Engage shall communicate the applicable refund, credit or alternative arrangements to registered participants, in accordance with the event-specific conditions and applicable law.
4.5. Any refund, transfer or credit offered in such circumstances shall be subject to the applicable statutory rights of participants and consumers.
5. Cancellation and Refund Policy
5.1. Participant Withdrawal
Unless otherwise specified in the event-specific registration conditions:
- Registration fees shall not be refundable for voluntary withdrawal, non-attendance, late arrival, personal scheduling conflicts or travel-related difficulties.
- Requests for registration transfers or adjustments may be considered at the discretion of Prime Engage, subject to event capacity, operational feasibility and applicable law.
- Participants are encouraged to review the event details carefully before completing registration.
5.2. Participant Disqualification
Registration fees shall not be refundable where a participant is disqualified due to cheating, misconduct, violation of published event rules, submission of false information or other serious breaches of participation conditions, subject to applicable law.
5.3. Cancellation by Prime Engage
If Prime Engage cancels an event without rescheduling it, participants shall be informed of the applicable refund or alternative arrangements.
Where a refund is applicable, the amount shall be processed through the original payment method wherever reasonably possible.
5.4. Event Postponement or Rescheduling
Where an event is postponed or rescheduled, the original registration shall generally remain valid for the revised event.
If a participant cannot attend the revised event, any refund or alternative arrangement shall be considered in accordance with the event-specific cancellation conditions and applicable law.
5.5. Duplicate Payments
Verified duplicate payments for the same registration shall be eligible for a refund of the duplicate amount after verification.
5.6. Payment Processing Errors
Incorrect, excess or unintended charges arising from payment gateway errors or processing issues shall be reviewed and, where verified, refunded.
5.7. Workshops, Camps and Special Programmes
For workshops, camps and other programmes, cancellation requests received more than seven days before the scheduled commencement may be considered for a partial refund.
Requests received within seven days of commencement may generally not qualify for a refund, unless otherwise specified in the programme-specific conditions or required by applicable law.
Any applicable deductions or cancellation charges shall be communicated in the relevant programme conditions.
5.8. Marketplace, Venue and Third-Party Services
Where Prime Engage facilitates bookings or services provided by independent third-party vendors, venues or gaming zones, the applicable service provider's cancellation and refund conditions shall be disclosed or made available before booking.
Prime Engage shall assist in coordinating refund requests where appropriate, without limiting any rights or remedies available to consumers under applicable law.
5.9. Force Majeure
Neither Prime Engage nor the event organiser shall be responsible for delays, postponements or non-performance caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, pandemics, civil disturbances or other comparable events.
In such circumstances, Prime Engage shall communicate the available arrangements, which may include rescheduling, alternative participation arrangements, credits or refunds, as appropriate under the circumstances and applicable law.
A force majeure event shall not automatically extinguish any refund or other statutory rights that may apply.
6. Refund Processing
6.1. Approved refunds shall generally be initiated within 7–15 business days from the date of refund approval, subject to verification, payment gateway procedures and banking timelines.
6.2. Refunds shall ordinarily be processed through the original payment method used during registration.
6.3. The time taken for the refund to reflect in the participant's account may depend on the bank, payment service provider or payment gateway.
6.4. Participants should retain their registration confirmation and payment transaction reference for refund-related queries.
7. Event Rules, Conduct and Disqualification
7.1. All participants must comply with the published event rules, venue requirements, safety instructions and directions issued by authorised organisers, arbiters, judges, officials and event staff.
7.2. The following conduct may result in warnings, removal from the venue or disqualification:
- Cheating or manipulation of results.
- Disruptive or inappropriate behaviour.
- Harassment, intimidation or misconduct.
- Unsafe behaviour or violation of safety instructions.
- Damage to venue or event property.
- Interference with event operations or other participants.
7.3. Any appeal procedure, eligibility for appeal and applicable deadlines shall be specified in the respective event rules.
8. Health, Safety and Emergency Support
8.1. Parents/guardians are responsible for ensuring that children are appropriately supervised and comply with applicable venue and event safety requirements.
8.2. Participants or their parents/guardians must provide safety-critical information specifically requested by Prime Engage, where reasonably necessary for safe event participation.
8.3. Emergency contact information provided during registration should be accurate and up to date.
8.4. Prime Engage may arrange reasonable first-response assistance or contact emergency services when necessary. Such assistance does not replace professional medical treatment or healthcare services.
8.5. Any specific physical activity, equipment-related or venue-related risks will be communicated separately wherever relevant.
9. Prizes, Rankings and Certificates
9.1. Prize categories, eligibility, tie-break rules, ranking methodology, qualification criteria, certificates, trophies and prize distribution shall be governed by the published rules of the respective event.
9.2. Prime Engage reserves the right to investigate suspected irregularities and correct genuine clerical, technical or scoring errors in accordance with the applicable event rules.
9.3. Prize distribution shall be subject to verification of participant eligibility and compliance with the event rules.
10. Photography, Videography and Publicity
10.1. Photography, videography and promotional use of participant images or recordings shall be governed by the separate Media & Photography Consent Policy.
10.2. Participation or registration shall not, by itself, constitute blanket consent for optional promotional use of an identifiable participant's photograph, video or personal information.
10.3. Where the participant is a child, any required consent for optional promotional use shall be obtained from the parent or lawful guardian in accordance with applicable law.
11. Personal Data Protection and Privacy
11.1. Prime Engage may collect and process personal information such as participant names, age or date of birth, contact details, parent/guardian details, registration information, payment transaction references, photographs and other information reasonably necessary for registration and event administration.
11.2. Personal data shall be collected and processed for specified and lawful purposes, which may include:
- Processing registrations and confirming participation.
- Verifying participant eligibility and age categories.
- Communicating event schedules, changes and important notices.
- Managing payments, refunds and accounting records.
- Conducting competitions and publishing results as disclosed in the applicable event rules.
- Providing certificates, prizes and participant support.
- Meeting legal, regulatory and security requirements.
11.3. Prime Engage shall handle personal data in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when the relevant provisions become applicable.
11.4. Where consent is the applicable legal basis for processing, Prime Engage shall obtain consent through an appropriate mechanism and provide information about the purposes of processing. Consent may be withdrawn in accordance with applicable law.
11.5. For participants who are children, Prime Engage shall obtain and manage verifiable parental or lawful guardian consent wherever required under applicable law before processing their personal data.
11.6. Prime Engage shall not knowingly use children's personal data for prohibited tracking, behavioural monitoring or targeted advertising, except where specifically permitted under applicable law.
11.7. Personal data may be shared with authorised payment gateways, technology providers, event venues, service providers and other authorised parties strictly where reasonably necessary for the stated purposes or where legally required.
11.8. Prime Engage shall adopt reasonable security safeguards to protect personal data against unauthorised access, disclosure, alteration or loss.
11.9. Personal data shall be retained only for as long as reasonably necessary for the stated purposes or as required under applicable law. Thereafter, it shall be deleted or anonymised, subject to applicable legal retention requirements.
11.10. Individuals or their authorised parents/guardians may submit privacy-related requests, including requests for access to information, correction, updating, erasure or withdrawal of consent, as applicable under law.
11.11. Detailed information about data collection, processing, sharing, retention, security and individual rights is provided in the separate Privacy Policy available on the Prime Engage website.
12. Third-Party Services and Responsibilities
12.1. Certain events, activities, bookings or services may involve third-party venues, vendors, gaming zones, payment processors, technology providers or event partners.
12.2. Such third parties may operate under their own applicable terms, conditions and privacy policies.
12.3. Prime Engage shall communicate its role and the relevant third-party conditions wherever reasonably necessary before the participant completes a booking or registration.
12.4. Nothing in this clause limits any statutory rights or remedies available to participants or consumers under applicable Indian law.
13. Fraudulent Transactions and Payment Disputes
13.1. Prime Engage reserves the right to investigate suspected fraudulent registrations, payment manipulation, unauthorised transactions or misuse of payment channels.
13.2. Participants are encouraged to contact Prime Engage before initiating a payment dispute where a transaction or refund requires clarification.
13.3. Any genuine payment dispute shall be addressed through the applicable payment gateway, banking channels and legal remedies.
13.4. Prime Engage may take appropriate action against proven fraud or deliberate misuse, subject to applicable law.
14. Limitation of Liability
14.1. Participants must exercise reasonable care for their own safety and the safety of others and follow all applicable event and venue instructions.
14.2. Prime Engage shall not be responsible for losses arising from circumstances beyond its reasonable control, subject to applicable law.
14.3. Nothing in these terms shall exclude, restrict or limit any liability, consumer protection or statutory rights that cannot lawfully be excluded or limited under Indian law.
14.4. Any event-specific waiver or assumption-of-risk document shall be separately presented, clearly worded and subject to applicable law.
15. Governing Law and Jurisdiction
15.1. These Terms & Conditions, Cancellation and Refund Policy shall be governed by and interpreted in accordance with the laws of India.
15.2. Subject to applicable statutory consumer jurisdiction and other mandatory legal provisions, courts located in Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising out of or in connection with these terms.
16. Policy Amendments
16.1. Prime Engage reserves the right to amend or update this policy from time to time to reflect changes in its operations, services, event requirements or applicable laws.
16.2. Updated versions shall be published on the Prime Engage website with the revised effective or last-updated date.
16.3. Material changes affecting existing registrations shall be communicated wherever reasonably necessary and shall not retrospectively remove rights already accrued to participants under applicable law.
17. Contact and Grievance Redressal
For event-related queries, cancellations, refunds or complaints, participants may contact:
RNX Prime Engage LLP (Prime Engage)
Grievance Officer: Nilesh Kapile
Email: nilesh@primeengage.in